How can I determine the best size for me?
To find the best size for you, we recommend referring to our Size Guide available on each
product page. Our size guide includes measurements for bust, waist, hips, and inseam (where
applicable), which will help you determine the best fit based on your body measurements.
What shipping alternatives do you offer?
Shipping is made within 3-5 working days from the moment your order is confirmed.
If I have any other questions, how can I reach you?
We’re always here to help! If you have any other questions or need assistance, you can reach
us in the following ways:
Email: Send us an email at sajaishbys@gmail.com, and we’ll get back to you as
soon as possible, usually within 24 hours. Phone: You can text us at 03077777458 for immediate assistance. Social Media: Feel free to DM us on Instagram.How can I use a promo code or coupon?
Currently, we do not offer any promo codes for this collection. However, we frequently have
special discounts across different articles. Be sure to follow us on social media to stay
updated on upcoming sales and promotions!
What are your policies regarding returns?
Here's how you can word your returns policy in a friendly yet clear way for your customers:
As a small business, we work hard to carefully check all our items to ensure they meet high
standards, so it’s very rare to have issues with our products. However, if you do find any
faults or receive an incorrect item, we are here to assist!
Defective or Incorrect Items: If you receive a defective or incorrect item, you can
exchange it. Please make sure to contact us within 24 hours of receiving the item
and provide a written record of the reason for the return or exchange. Conditions for Return or Exchange: We can only accept returns or exchanges for
items that are in new, unused condition. Items that have been worn, have stains, body
odors, perfume scents, marks, damages, or water stains will not be accepted.Exchange Process: If your item is eligible for an exchange, it will be processed at the
current prevailing price. Please contact our Customer Service team with your order
number, the name of the faulty item, and the product number to initiate the
exchange.How do I request a refund?
We want you to be happy with your purchase! However, please note that we do not offer
refunds unless the item is defective or has a manufacturing issue. If you receive a faulty or
incorrect item, we are happy to assist with an exchange or, in some cases, a refund.
To request a refund in such cases:
Contact us within 24 hours of receiving your item. Provide a written record of the issue and include your order number, the item
name, and the product number. Our team will review the situation, and if the item is found to be defective or
incorrect, we will issue a refund or exchange as appropriate.
We do not offer refunds for any other reasons, such as change of mind or if the item shows
signs of use, stains, odors, or damages.
Thank you for your understanding!
